Q:
What is the cancellation policy?

A:

The Guest may cancel their booking at any time up to or during the Rental Period. In the event that the Guest exercises their right to cancel, the Company will levy the following cancellation policy penalty rates of the Total Rental Fee (amount shown on booking confirmation)
 

 - Up to the Balance being due, $50 administrative fee
 - Between 60 and 45 days prior to arrival, 25%

 - Between 44 and 30 days prior to arrival, 50%
 - Between 29 and 15 days prior to arrival, 75%.

 - Less than 14 days prior to your arrival, NO REFUND.

 

Failure to cancel your reservation in writing will result in us reserving the right to keep the entire rental fee.
 

Cancellations at any time when the rental period falls over Holidays and Peak Seasons are subject to a 100% of the total rental fee penalty, if cancelled within 60 days.

The Company regrets that it is unable to waive any of the cancellation charges above, whatever the circumstances.


For full terms & conditions

 

Return to Home